Travel Help
Travel Help Center
A simple way to find what to do when something about your trip changes. Pick the situation closest to yours, or read the full set of guides below.
Start with your situation
How we can help
Flight Air Service is an information service. We do not issue tickets or change bookings on your behalf, and we do not speak for any airline. What we do is explain how these situations usually work, what questions to ask, and where the decision points are, so that the conversation you have with your airline or provider is a shorter one.
Practical, not theoretical
Each guide is written around what you can actually do next, in the order that usually makes sense.
Honest about limits
Rules differ by airline, fare and route. Where the answer depends on your ticket, we say so instead of guessing.
Free to read
There is nothing to buy here. If you want a pointer toward the right guide, use the travel help form.
All travel help guides
Disruption
What To Do When Your Flight Is Delayed
A calm, step by step approach to delays, from reading the departure board to protecting your connection.
Read guide
Disruption
What To Do After Missing a Connection
Missed the onward flight? What matters most is whether both legs were on one ticket.
Read guide
Airports
Airport Information: What To Check Before You Fly
Terminals, transfer times, transport and the handful of details that quietly decide how your day goes.
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Baggage
Baggage Questions, Explained Simply
Allowances, delayed bags, fragile items and the questions travelers ask most often.
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Disruption
When The Airline Cancels Your Flight
An airline cancellation is handled differently from a cancellation you request. Here is what usually happens.
Read guide
Preparation
Travel Documents Checklist Before Departure
Passports, validity rules, entry paperwork and the copies that save a bad afternoon.
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Airports
Getting Through Airport Security With Less Stress
Practical habits that make the checkpoint faster, especially with family or hand luggage only.
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Disruption
The First Hour of a Travel Disruption
A short, general playbook for the moment something goes wrong, whatever the cause.
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Accessibility
Requesting Special Assistance When You Travel
How assistance requests generally work, when to make them, and what to confirm at each stage.
Read guideStill not sure where to start?
Describe your situation and we'll point you toward the most relevant information.
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