What To Do After Missing a Connection

One ticket or two? Check this first

If both flights share a single booking reference, the airline that issued the ticket generally handles the rerouting, and you would normally be placed on the next available option they can offer.

If you booked the flights separately, even with the same airline, the second flight is a standalone reservation. Missing it is treated the same way as not showing up, and the options are usually limited to whatever the fare rules allow.

Go to the transfer desk, not the exit

In most large airports there is a transfer or connections desk after you leave the arrival gate but before immigration. That is the right place to start when you are on a single ticket. Leaving the secure area can make it harder to be rebooked quickly.

If there is a long line, use the airline app at the same time. Some airlines automatically place delayed passengers on a new flight and send the details before you reach the front of the queue.

Ask about the whole night, not just the flight

Where an overnight wait is involved, ask what the airline provides. This differs by airline, route and the reason for the disruption, so there is no universal answer, but you will not find out unless you ask directly.

If you need to arrange something yourself, keep every receipt and note the name of the person you spoke with.

• Next available flight and the one after it
• Alternative nearby airports
• Baggage: is it being moved automatically or do you need to reclaim it
• Overnight arrangements if the next option is the following day

Baggage usually travels on its own logic

On a single ticket, checked bags are normally rerouted with you, but they may arrive on a different flight. Ask for a reference number rather than assuming they will appear on the belt.

On separate tickets you will usually have collected your bag already, which is inconvenient but at least gives you control over it.

If nothing works tonight

Take the earliest confirmed option even if it is not the most convenient, then look for something better afterwards. A confirmed seat you can improve on is a stronger position than an unconfirmed hope.

Let people at your destination know the new arrival time as soon as you have it. Plans on the ground are usually easier to move than flights.