Refund & Cancellation Policy

1. General cancellation principles

Cancellation outcomes depend on what was purchased and from whom. A ticket issued by an airline is governed by that airline's fare conditions. A booking made through an agent is governed by that agent's terms in addition to the airline's rules.

We do not set, override or guarantee the cancellation terms of any third party, and we cannot cancel a third-party booking on your behalf.

2. Refund eligibility

Whether a refund is available depends primarily on the fare or product conditions, on who cancelled, and on the reason for the cancellation. A cancellation initiated by an airline is commonly treated differently from a cancellation requested by a traveler.

Some fares are non-refundable. In those cases certain taxes and charges may still be returnable, because they are only payable if travel takes place.

3. Airline and provider rules

Airlines publish fare rules for each ticket type. These rules determine whether changes and cancellations are permitted, what they cost, and what form any value takes. We describe how these rules generally work in our guides, but the authoritative source is always the provider that issued your ticket.

4. Fare restrictions

Restricted fares may prohibit changes, prohibit refunds, require travel on specific dates, or require that flights are used in the order booked. Skipping a segment can result in the remaining segments being cancelled by the airline.

5. Fees

Where a change or cancellation is permitted, a fee may apply under the fare rules. A separate fare difference may also apply when moving to a different flight. These are two distinct amounts and both are set by the provider, not by us.

6. Processing considerations

Refunds are processed by the party that received your payment. If you paid an agent, the airline generally cannot refund you directly. Processing times depend on the provider, the payment method and your bank.

We do not publish fixed refund timelines because we do not control them. Ask the company holding your payment for their stated timeframe and keep the reference number they give you.

7. Changes instead of cancellation

On many tickets a date change costs less than cancelling and rebooking. If there is a reasonable chance you will still travel, it is worth comparing both before cancelling, since a cancellation is usually not reversible.

8. Non-refundable services

Certain services are commonly non-refundable once provided or once a deadline has passed. Examples include some seat selections, priority services, insurance premiums after a cooling-off period, and promotional fares.

9. Third-party services

Accommodation, car hire, transfers, tours and insurance purchased from other companies are subject to those companies' own cancellation policies, which frequently differ from airline rules and may have earlier deadlines.

10. How to request a cancellation or refund

Contact the company that issued your booking, quoting your booking reference. Ask for written confirmation of the cancellation and of any refund or credit agreed, including any reference number.

• Identify who issued the ticket or booking
• Review the fare or product conditions
• Submit the request through that provider's stated process
• Keep written confirmation and reference numbers
• Follow up in writing if the stated timeframe passes

11. Important limitations

Flight Air Service LLC does not guarantee any specific refund outcome, amount or timeline, and does not accept responsibility for decisions made by airlines or other providers. Information on this website is general and may not reflect the conditions of your particular booking.

12. Services purchased directly from us

Where any service is purchased directly from Flight Air Service LLC, the specific terms provided at the time of purchase apply, and those terms will state what is refundable. If you have questions about such a service, contact us before purchasing.

13. Policy updates

This policy may be revised. The revision date appears at the top of the page and the version in force is the one published here at the time of your request.

14. Contact

Flight Air Service LLC, 13801 Grant St, Thornton, CO 80023, US. Telephone +1 720-758-4092.