Flight Air Service
Need Help With Your Trip?
We help you understand your options when travel plans change, from flight changes and cancellations to alternative routes, airport information and your next trip.
Looking at flight options?
What do you need help with?
Pick the situation closest to yours and we'll take you straight to the relevant information.
Change My Trip
Need to change your travel dates or itinerary?
OpenCancel My Trip
Learn what options you may have when cancelling.
OpenFind an Alternative
Looking for another flight or travel option?
OpenChange My Travel Date
Explore what to consider before changing your dates.
OpenUnderstand My Options
Learn about changes, cancellations and possible fees.
OpenAirport Information
Find useful information before you fly.
OpenPlan a New Trip
Looking for inspiration for your next destination?
OpenYour journey doesn't always go according to plan.
Dates move, flights get cancelled, connections are missed, baggage goes to the wrong city and routes change at short notice. Most of these situations have options, they are just hard to find when you are standing in a terminal.
Understand the situation
Find the information relevant to your travel problem.
Review your options
Learn what may be possible and what details to check.
Compare alternatives
Consider different dates, routes or travel arrangements.
Decide your next step
Follow the appropriate airline, airport or travel-service instructions.
Featured travel help
The situations travelers ask about most often.
Disruption
What To Do When Your Flight Is Delayed
A calm, step by step approach to delays, from reading the departure board to protecting your connection.
Read guide
Disruption
What To Do After Missing a Connection
Missed the onward flight? What matters most is whether both legs were on one ticket.
Read guide
Changes
How To Change Your Travel Date
Moving a date sounds simple, but the price you see is usually made of two separate numbers.
Read guide
Cancellations
What To Know Before Cancelling a Trip
Cancelling is often the least reversible action available. A few checks first are worth the time.
Read guideWhere Will You Go Next?
Flight Air Service is also a place for working out the next trip, with practical destination notes and planning guides rather than sales pitches.
European City Breaks
Beach Escapes
Family Destinations
Weekend Getaways
Adventure Travel
Budget-Friendly TravelWhat Travelers Say
Feedback shared with us by people who used the site. We publish it as received, including the mixed comments.
Denver to Lisbon
Our outbound got moved by six hours and I had no idea what that meant for the connection. The article on missed connections told me exactly what to ask at the transfer desk. Genuinely useful.
Family trip, 2 kids
Good practical info, especially the family travel guide. I would have liked more detail on car seats but the rest was solid and saved me a lot of googling.
Date change
I didn't understand why a 'free change' still cost me money until I read the fare difference explanation here. Clear, no nonsense, and it didn't try to sell me anything.
Weekend in Charleston
Used the weekend destinations page to plan a short trip. Some of it was fairly general advice, but the point about Thursday departures was right and saved us about 90 dollars each.
Cancelled flight
When my flight was cancelled I was mostly worried about doing the wrong thing. The step by step here calmed me down and I got rebooked the same evening.
Long-haul to Tokyo
The jet lag guide is sensible rather than magical, which I appreciated. Nothing revolutionary, but it is written by someone who has clearly done the flight.
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