Privacy Policy

1. Introduction

Flight Air Service LLC operates this website as a travel information and assistance resource. This policy describes what information we collect when you visit the site or contact us, why we collect it, and the choices you have.

By using the website you acknowledge the practices described here. If you do not agree with them, please do not use the site or submit information through it.

2. Information you provide

We collect information you choose to give us. This is normally submitted through the contact form, the travel help form, or the newsletter signup.

• Name and email address
• Telephone number, if you choose to provide one
• Travel dates, trip type and a description of what you need help with
• Any other content you include in a message to us

3. Information collected automatically

Like most websites, our servers and analytics tools may record technical information when you visit. This can include IP address, browser type and version, device type, operating system, referring page, pages viewed and the time of the visit.

This information is used to keep the site secure and to understand which content is useful. It is not used to build a detailed personal profile of individual visitors.

4. Cookies and similar technologies

Cookies are small files stored by your browser. We use them to keep the site working correctly and, where applicable, to understand aggregate usage. Our Cookie Policy explains the categories in more detail and how to control them through your browser settings.

5. How we use information

We use information for a limited set of purposes.

• Responding to enquiries and travel help requests
• Sending newsletter emails where you have asked to receive them
• Maintaining, securing and improving the website
• Understanding which articles are useful so we can improve them
• Meeting legal and regulatory obligations

6. How information is shared

We do not sell personal information. We share information only where it is necessary: with service providers who operate parts of the website on our behalf, where required by law or legal process, or in connection with a business transfer such as a merger or acquisition.

Where a request relates to a booking held by an airline or another provider, we may need to explain that we cannot act on your behalf with that provider, and you would contact them directly.

7. Service providers

We use third parties for hosting, email delivery, form handling and analytics. These providers may process information on our instructions and are expected to protect it appropriately. They are not permitted to use it for their own unrelated purposes.

8. Data retention

We keep information only as long as needed for the purpose it was collected, or as required by law. Enquiry messages are generally retained while the matter is open and for a reasonable period afterwards for reference. Newsletter records are kept until you unsubscribe.

9. Security

We take reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive information such as full payment card numbers or passport scans through the contact forms.

10. Your rights

Depending on where you live, you may have rights to request access to the information we hold about you, to ask for corrections, to request deletion, or to object to certain processing. To make a request, contact us using the details below. We may need to verify your identity before acting.

11. Communications

If you subscribe to the newsletter you can unsubscribe at any time using the link in the email or by contacting us. We may still send you messages that are necessary to respond to a request you made.

12. Third-party websites

Our articles link to airlines, airports, government pages and other external sites. Those sites have their own privacy practices and we are not responsible for their content or their handling of your information.

13. Children's privacy

The website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so it can be removed.

14. Updates to this policy

We may update this policy from time to time to reflect changes to the website or to legal requirements. The date at the top of this page shows when it was last revised. Continued use of the site after an update means you accept the revised policy.

15. Contact

Flight Air Service LLC, 13801 Grant St, Thornton, CO 80023, US. Telephone +1 720-758-4092.