Question 1

Can Flight Air Service change or cancel my booking?

Accepted Answer

No. We publish travel information and provide assistance, but only the airline or agent that issued your ticket can change or cancel it. We help you understand your options and what to ask them for.

Question 2

My flight was cancelled by the airline. What happens first?

Accepted Answer

The airline is normally responsible for rebooking you or offering a refund of the unused portion. Check the app for an automatic rebooking before you queue, and decide in advance whether you want the next available flight or your money back.

Question 3

Is it cheaper to change a flight or cancel and rebook?

Accepted Answer

On most tickets a change is cheaper, because cancelling can forfeit the fare while a change usually costs a change fee plus any fare difference. Compare both before you act, since a cancellation is rarely reversible.

Question 4

My ticket is non-refundable. Do I get anything back?

Accepted Answer

Often some taxes and airport charges are returnable because they are only payable if you actually fly. The base fare may be lost or converted into a credit, depending on the fare rules.

Question 5

How long do refunds take?

Accepted Answer

It depends on the provider that took your payment and on your bank. Ask for the refund reference and the stated processing time in writing, then follow up if the deadline passes.

Question 6

I missed my connection. Who rebooks me?

Accepted Answer

If both flights were on one ticket, the airline rebooks you at no extra fare. If you booked two separate tickets, the second airline treats it as a no-show and you may need to buy a new ticket.

Question 7

How long should my connection be?

Accepted Answer

Domestic connections usually need at least an hour, international transfers around two, and anything involving a terminal change, immigration or a separate ticket noticeably more.

Question 8

What do I do if my bag does not arrive?

Accepted Answer

File a report at the baggage desk before leaving the airport and keep the reference. Record the tag number, describe the bag accurately, and keep receipts for essentials you have to buy.

Question 9

How much passport validity do I need?

Accepted Answer

Many destinations require six months of validity beyond your arrival date, and some require blank pages. Check the requirements for your specific nationality and destination well before departure.

Question 10

Does travel insurance cover a change of mind?

Accepted Answer

Standard policies cover named reasons such as illness or specified disruptions, not a change of plans. Only a cancel-for-any-reason add-on covers that, and it typically refunds part of the cost.

Question 11

Should I take the airline's voucher or the refund?

Accepted Answer

Take the refund if you are unsure you will travel again with that carrier soon. Vouchers expire, are usually non-transferable and may not cover a higher future fare.

Question 12

Is the information on this site specific to my ticket?

Accepted Answer

No. Everything here is general guidance. Fare rules differ by airline, route and ticket type, so confirm details with your carrier before making a decision.

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